We process all orders immediately and shipped everyday at 6 PM (AEST) Australian Eastern Standard Time. We ship from our Australia and overseas warehouses using Australia Post or FedEx. Delivery normally takes 8-12 working days after your items have been shipped.

Please email us (lights@pendantlightie.com) your right address before shipping. Our service staff will correct it accordingly. If the package has been shipped out, you need to contact Australia Post or FedEx by yourself to change the address.

Most PendantLightie orders can be returned within 30 days of delivery.
However, a modified return policy may apply to some products, including coupons and discount codes.

Visit Return Request and send us your order number. We will send you a Return Item link that you can fill out. Then check your inbox for a return confirmation email. We'll refund you as soon as you send the item(s) back.

Bulbs are not included unless otherwise noted.

Wattages stated are the maximum recommended. However, the lower wattage bulbs are also compatible.

Please send an email to lights@pendantlightie.com. We can help you answer any questions you might have.