Pendant Lightie (operated by Vintage Lighting Ltd) is a Sydney-based designer lighting brand established in the early 2010s. Unlike standard online retailers, we operate our own specialized manufacturing facilities across Australia, the USA, and globally, giving us direct control over design, materials, and quality.

Combining traditional artisan craftsmanship with modern design, we deliver high-quality pendant lights and chandeliers straight from our Sydney warehouse with local support, reliable shipping, and transparent service.

✉️ Customer Support: lights@pendantlightie.com

📍 Australian Warehouse: Block G2, 391 Park Rd, Regents Park NSW 2143

We process all orders immediately and ship every day at 6 PM (AEST). We ship from our Australian and overseas warehouses using Australia Post or FedEx. Delivery normally takes 8–12 working days after your items have been shipped.

Please note that due to production schedules or inventory availability, delivery times for certain items may occasionally be extended. If your tracking status has not updated or you would like an update on your order status, please feel free to email our customer support team at lights@pendantlightie.com, and we will be happy to help!

Please email us (lights@pendantlightie.com) your right address before shipping. Our service staff will correct it accordingly. If the package has been shipped out, you need to contact Australia Post or FedEx by yourself to change the address.

Once you complete your purchase, we’ll send a confirmation email with all your order details. After shipment, you’ll get another email with tracking info.

If your order arrives damaged, please contact us via email at lights@pendantlightie.com and include photos or a video clearly showing the damage. We will promptly address this issue and resolve it for you.

Most PendantLightie orders can be returned within 30 days of delivery.
However, a modified return policy may apply to some products, including coupons and discount codes.

Visit Return Request and send us your order number. We will send you a Return Item link that you can fill out. Then check your inbox for a return confirmation email. We'll refund you as soon as you send the item(s) back.

Bulbs are not included unless otherwise noted.

The product comes with dedicated installation instructions. If you are unsure how to install the light fixture, you can contact our customer service team by sending an email to lights@pendantlightie.com.

Wattages stated are the maximum recommended. However, the lower wattage bulbs are also compatible.

Yes, we offer discounts for businesses, interior designers, and developers. Please reach out to lights@pendantlightie.com for custom invoicing and exclusive deals.

Yes, we are pleased to offer customisation services for select lighting designs to fit your unique space!

Because our pieces are crafted with precision, we kindly ask you to email our team with your specific requirements, dimensions, or inspiration photos. We will then consult directly with our technical and production team to evaluate feasibility.

Please reach out to us at lights@pendantlightie.com, and we will get back to you with details on options, pricing, and timeframes.

Pendantlightie is an online retailer and does not have traditional brick-and-mortar stores to display our products. All of our products are listed on our website with detailed information, specifications, and images. For any questions or assistance, please feel free to contact our customer service team via email at lights@pendantlightie.com.

No, local pick-up is currently not available. Our Regents Park warehouse is a dedicated logistics and fulfillment hub where orders are automatically processed and dispatched for fast delivery.

To ensure safety and efficiency, all orders are shipped directly to your door using tracked delivery via Australia Post or FedEx.

We completely understand how helpful it would be to speak to someone directly—especially when making higher-value purchases. At the moment, we primarily provide support via email to ensure that we can track and resolve each inquiry properly, but we are actively looking into ways to improve our customer service, including exploring the possibility of phone support.

Please send an email to lights@pendantlightie.com. We can help you answer any questions you might have.